Terms of sale

1. Who you are contracting with

Your contract of sale is with Noltra Trading L.L.C, a company registered in the United Arab Emirates under company number 1530987, with its registered office at Office 204-E-08, R118 Building, Al Suq Al Kabeer, Bur Dubai, Dubai, United Arab Emirates. Our contact address for all matters arising from these terms is support@noltrasoft.com.

Where we distribute software published by another company, we sell you the licence and remain your point of contact for the order, payment, delivery and refund. Your right to use the software itself is granted by that publisher under its own end-user licence agreement, and we are not a party to it.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live if that is higher, and legally able to enter a contract. By placing an order you confirm this, and that the information you give us is accurate, complete and current.

We sell to consumers and to businesses. Where a term below applies only to one of them, it says so.

3. Products and descriptions

Each product page states what the product is, what it covers, the licence term, the number of devices or seats included, and the price. We take care that these are accurate, but small errors happen. If we discover a material error in the price or description of a product you have ordered, we will contact you before fulfilling the order and you may confirm the order at the corrected price or cancel it for a full refund.

All products are digital. Nothing is shipped physically and no physical medium is supplied.

4. How an order is formed

Submitting an order is an offer to buy. We send an acknowledgement email confirming that we have received it; this acknowledgement is not acceptance.

The contract is formed when we deliver the licence, or, for orders paid by bank transfer, when we issue the invoice against which you pay.

We may decline an order. The usual reasons are a failed payment authorisation, a suspected fraudulent transaction, an undeliverable email address, a pricing error under section 3, or an order we cannot lawfully fulfil in your country. Where we decline an order that has already been paid, we refund it in full.

5. Prices, currency and tax

Prices are shown on the product and checkout pages in the currency you select. The price that applies to your order is the one displayed at the moment you complete payment. We may change prices at any time, but a change never applies to an order already placed.

Prices are shown exclusive of sales tax, VAT, GST or equivalent. Where the law of your country requires us to charge it, it is calculated and displayed at checkout before you pay, and it appears as a separate line on your invoice.

Any customs duty, import charge, bank fee or currency conversion applied by your own bank or card issuer is yours to pay. If your card is denominated in a different currency from the one you select, your issuer may apply a conversion rate and a fee over which we have no control.

6. Payment

We accept major debit and credit cards, processed by our payment processor, and bank transfer against an invoice for business customers.

Card details are entered on a page operated by our payment processor and are never transmitted to or stored on our systems. We receive only a confirmation that payment succeeded, the last four digits of the card and the card brand, which we hold so that a refund can be traced to the right transaction.

For bank transfer, payment is due within the period stated on the invoice. Licences are issued when cleared funds are received. Bank charges on a transfer are yours.

7. Delivery

Licences are delivered by email to the address you give at checkout, usually within 15 minutes and in any event within one business day. Our Delivery Policy sets this out in full and forms part of these terms.

You are responsible for giving a correct and deliverable email address, and for making sure our messages are not blocked by a filter. If a delivery does not arrive, contact support@noltrasoft.com with your order number and we will resend it at no charge.

8. Licence terms and use

Software we publish is licensed to you under our end-user licence agreement, supplied with the licence key. Software published by another company is licensed under that company's agreement, which is named and linked on the product page.

A licence is granted to you for the term, device count and seat count you bought. You may not resell, sublicense, rent or redistribute a licence without our written permission, nor use a licence bought for personal use in a business, nor split a multi-device licence among unrelated households.

Your use of our services is also subject to our Acceptable Use Policy. Serious or repeated breach of that policy entitles us to suspend or terminate the licence under section 12.

9. Subscriptions, renewal and cancellation

Subscriptions run for the term you choose at checkout — typically one month, one year or two years.

Where a subscription is set to renew automatically, we email you at least seven days before the renewal date stating the amount and the date. Renewal is charged to the payment method used for the original order, through our payment processor. We do not hold your card number ourselves.

You may cancel automatic renewal at any time before the renewal date by writing to support@noltrasoft.com with your order number, or by replying to your order confirmation. Cancellation takes effect at the end of the term you have already paid for; you keep full access until then and are not charged again.

Where a subscription does not renew automatically, access ends when the paid term ends and you may place a new order to continue.

10. Refunds

You may request a refund within 30 days of purchase, for any reason, and we will refund to the original payment method. The full procedure, the exceptions and the timescales are in our Refund and Cancellation Policy, which forms part of these terms.

Nothing in these terms limits any statutory right of withdrawal or cancellation you may have as a consumer under the law of your own country. Where that law gives you more than this section does, that law applies.

11. Support

We provide support in English, Thai, Chinese, Japanese, Korean and Russian, 09:00–18:00 GMT+4, Monday to Friday excluding public holidays in United Arab Emirates. We give a first substantive response within one business day of receiving your message during desk hours.

For software published by another company, we are your first line of support and we escalate to the publisher where necessary. We cannot commit to a publisher's own response times.

12. Suspension and termination

We may suspend or terminate a licence where payment is reversed or charged back, where the licence is used in serious breach of the Acceptable Use Policy or the applicable end-user licence agreement, or where we are required to by law or by the publisher.

Where we terminate for a reason that is not your fault, we refund the unused portion of the term on a pro-rata basis. Where we terminate for your serious breach, no refund is due.

You may stop using a product at any time. Stopping use is not by itself a cancellation of an automatic renewal; use section 9 for that.

13. Warranties and what we do not promise

We warrant that we have the right to sell you the licence, that it will be valid for the term you bought, and that we will provide support as described in section 11.

Beyond that, and to the extent the law allows, products are supplied as they are. We do not warrant that any product is free of defects, that it will be uninterrupted, or that it will meet a purpose you have not told us about. No software is proof against every threat, and no security product should be treated as if it were.

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

14. Limitation of liability

Subject to section 13, our total liability arising out of or in connection with an order — whether in contract, tort, breach of statutory duty or otherwise — is limited to the amount you paid for the product giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill or loss of data, in each case however caused.

This section does not affect the rights a consumer has under the mandatory law of their own country.

15. Circumstances beyond our control

We are not liable for a delay or failure to perform caused by something outside our reasonable control, including natural events, war, civil unrest, government action, industrial action, failure of a utility, failure of a telecommunications or internet provider, or the failure of a publisher whose software we distribute. Where such an event lasts more than 30 days, either of us may cancel the affected order and we refund the unused portion.

16. Personal data

We process personal data as described in our Privacy Policy, which forms part of these terms. In short: we keep your order and the email address it was delivered to, we do not profile you, and we do not sell personal data.

17. Changes to these terms

We may change these terms. The version that applies to an order is the version published at the moment the order was placed, and we keep previous versions available on request from legal@noltrasoft.com. Where a change materially affects a live subscription, we notify affected customers by email at least 30 days before it takes effect, and you may cancel without penalty.

18. Complaints and dispute resolution

If something goes wrong, write to support@noltrasoft.com first — most matters are resolved within a few days. If you are not satisfied, escalate in writing to legal@noltrasoft.com and a director will review it and reply within 14 days.

If a dispute remains, we will try in good faith to resolve it by discussion before either of us begins proceedings.

19. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the law of the United Arab Emirates, and the courts of the United Arab Emirates have exclusive jurisdiction, save that a consumer may also bring proceedings in the courts of the country in which they live where the law of that country gives them that right.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. General

If a provision of these terms is held invalid or unenforceable, the remainder continues in force and the invalid provision is treated as replaced by the valid provision closest to its intent.

A failure to enforce a term is not a waiver of it. You may not transfer your rights under these terms without our written consent; we may transfer ours on notice to you, for example on a sale of the business, provided your rights are not reduced.

These terms, together with the policies they incorporate and your order confirmation, are the whole agreement between us.

21. Contact

Noltra Trading L.L.C, Office 204-E-08, R118 Building, Al Suq Al Kabeer, Bur Dubai, Dubai, United Arab Emirates. Company number 1530987. Email support@noltrasoft.com for orders and support, legal@noltrasoft.com for legal and compliance, +971 50 853 5404 during desk hours.