Delivery policy

1. What is delivered

A licence key or an activation link, the instructions for using it, and a copy of your order confirmation with the invoice attached. Where the product is published by another company, the delivery also names that publisher and links to its end-user licence agreement.

No physical goods are shipped. There is no shipping charge and no delivery address is required.

2. How it is delivered

By email, to the address you enter at checkout. That address is the delivery address for the whole order, so check it before you pay. If you are buying for someone else, you may enter their address instead of yours.

3. When it is delivered

Card orders: usually within 15 minutes of the payment being authorised, and in any event within one business day.

Bank transfer orders: within one business day of cleared funds reaching our account. A transfer typically clears in one to three business days depending on the sending bank.

Orders held for a fraud check: we tell you by email within one business day, and either deliver or refund within two.

4. If it does not arrive

Check the spam or junk folder of the address you used. Licence emails contain a key and a link, which some filters treat as suspicious; this is the cause in the large majority of cases.

If it is not there, write to support@noltrasoft.com with your order number, or with the email address and approximate time of the order. We resend at no charge, and we can send to a different address if the first one turns out to be wrong.

If we cannot deliver at all — for example the address does not exist and you cannot give us another — we refund in full.

5. Wrong or undeliverable address

You are responsible for giving a correct address. If you notice a mistake, write to support@noltrasoft.com and we will redirect the delivery; we do not charge for this. We cannot recall a licence that has already been delivered to a working address belonging to someone else, so please check before paying.

6. Keeping your licence

Keep the order confirmation. It contains the licence key, the order number and the invoice, and it is the fastest way for us to help you later. If you lose it, we can resend it to the original delivery address at any time within the licence term.

7. Availability

Delivery is automated and runs continuously, including outside business hours and at weekends. Where an order requires a manual step — a bank transfer, a business order with a purchase order number, an order flagged for review — that step happens during desk hours, 09:00–18:00 GMT+4, Monday to Friday.

8. Contact

Delivery problems: support@noltrasoft.com, quoting your order number. Telephone during desk hours: +971 50 853 5404.