The fastest route for anything about an order, a licence or a refund. Include your order number if you have one.
Support
Support
Write to us and a person reads it. Below is what we commit to, and the fastest route for each kind of question.
How to reach us
Telephone
For urgent order problems during desk hours. Outside those hours, email is faster.
Post
For formal notices and anything that needs a paper trail.
Office 204-E-08, R118 Building, Al Suq Al Kabeer, Bur Dubai, Dubai, United Arab Emirates
What we commit to
- First response
- Within one business day
- Desk hours
- 09:00–18:00 GMT+4
- Languages
- English · ไทย · 中文 · 日本語 · 한국어 · Русский
- Refund window
- 30 days from purchase
- Licence delivery
- Usually within 15 minutes
Something wrong with an order? Send your order number to support@noltrasoft.com and describe what happened. If a licence did not arrive, check spam first — it is the cause about four times in five.
Send us a message
This form opens your email client with everything filled in. If you would rather write directly, the address is support@noltrasoft.com.
We reply from support@noltrasoft.com. If nothing has arrived within one working day, check spam and then write again — we would rather have it twice.
Questions we get most
Software subscriptions and licences. Six of the products are published by us; where we distribute another company's software, the publisher is named on the product page and on your invoice.
By email to the address you enter at checkout, usually within 15 minutes and always within one business day. Nothing is shipped physically. If it has not arrived, check spam and then write to support@noltrasoft.com with your order number.
Yes. Write to support@noltrasoft.com within 30 days of purchase with your order number and we will refund to the original payment method. We may ask what went wrong, but we do not require a reason.
Reply to your order confirmation, or write to support@noltrasoft.com with your order number, at any time before the next billing date. Cancellation takes effect at the end of the term you have already paid for — you keep access until then.
Major debit and credit cards through our payment processor, and bank transfer against an invoice for business customers. Card details are entered on the processor's page and never reach our servers.
All prices are charged in Russian rubles. If your card is in another currency, your bank converts at its own rate and may add a fee.
We never receive it. Card entry happens on our payment processor's page under its own PCI DSS compliance. We store only the order — products, quantities, prices and your email address.